How to Conduct an Online Survey the Right Way

Greg BrailsfordCustomer Service, Marketing0 Comments

Conduct an Online Survey

In the past week, I received two invitations to participate in online surveys. One was from Capital One, regarding credit card account benefits. The other was from Trip Advisor regarding opinions of travel. Both surveys had catastrophic flaws, but both companies made it impossible to notify them of such. Why? Both sent the online survey from either a no-reply email … Read More