Conduct an Online Survey

How to Conduct an Online Survey the Right Way

By | Customer Service, Marketing | No Comments

In the past week, I received two invitations to participate in online surveys. One was from Capital One, regarding credit card account benefits. The other was from Trip Advisor regarding opinions of travel. Both surveys had catastrophic flaws, but both companies made it impossible to notify them of such. Why? Both sent the online survey from either a no-reply email address. What is the reason companies send email blasts from non-working email accounts? The first idea that comes to mind is to avoid receiving bounced email responses. But nearly all modern email blast services and software detect bounces and automatically…

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