Service Terms & Conditions

Updated 3/1/2024
Support Plans

  1. Support credits can be used for website maintenance (changes to existing content) and general consulting (via voice or email) including questions, how-to, etc. At Company 50’s sole discretion, credits may be used for software licensing, the addition of new pages, and additional features.
  2. Support credits cannot be used for advertising costs (AdWords, Facebook, etc.) or other services with fixed costs. Any exception to this is at Company 50’s sole discretion.
  3. You earn credits each month based on your chosen Support Plan, on the anniversary of your sign up date.
  4. Credits cannot be borrowed in advance. Any credits used beyond those currently available (i.e. a negative balance), will be billed out at your plan’s Hourly Maintenance Rate.
  5. To receive our response time guarantee, you agree to use the Request Service page on our Support Plan website.
  6. The response time guarantee is a “best effort” and there may be instances where response may be later than promised due to availability, emergencies, etc. Company 50’s sole liability in the event of a late response is 1 support credit.
  7. The maximum number of credits that may be used per month and per request is 10. Authorization to redeem more than 10 credits is at Company 50’s sole discretion.
  8. The minimum amount of credits required for any service request regardless of scope is 0.5. Determination of whether a request requires credit usage is at Company’s 50 sole discretion.
  9. The minimum number of months a Support Plan subscriber must maintain their plan is 3 months. Subscriber agrees to pay Company 50 the equivalent of the remaining months of service to fulfill the 3 month requirement, if service is terminated prior to this period.
  10. Unused Support Plan credits are rolled over to subsequent months for as long as you maintain an active, paid plan. Credits expire on the final day of your Support Plan.
  11. Support Plans may not be suspended and must run continuous, however you may switch to a different, lower or higher cost plan once every 3 months, which takes effect the following month on your renewal date.
  12. These terms and all applicable benefits are subject to change at any time. Any changes will apply on the stated “effective date” or your next month’s renewal date, whichever comes last.

AutoAssist LIVE Chatbot

1. Introduction  
Welcome to AutoAssist LIVE, a service provided by Company 50. By accessing or using AutoAssist LIVE, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our service.

2. Definitions  
- "Service" refers to AutoAssist LIVE.
- "We," "Us," "Our" refers to Company 50.
- "Client," "You," "Your" refers to the user of the Service.
- "End Users" refers to the clients or customers of the Client using the chatbot.

3. Service Description  
AutoAssist LIVE provides AI chatbot services for internal use within your organization and for interactions with your customers.

4. Acceptance of Terms  
By accessing or using AutoAssist LIVE, you agree to these Terms and Conditions and our Privacy Policy. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Service after any changes constitutes acceptance of the new terms.

5. Use of Service  
- Eligibility: You must be at least 18 years old to use this Service.
- License: We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these terms.
- Prohibited Uses: You agree not to:
  - Use the Service for any unlawful purpose.
  - Modify, adapt, or hack the Service.
  - Transmit any viruses or any code of a destructive nature.
  - Use the Service to harass, abuse, or harm another person.
  - Infringe on any proprietary rights of others, including but not limited to copyright, trademark, or trade secret.

6. Intellectual Property  
All content provided by Company 50, including but not limited to text, graphics, prompts, embeddings, logos, and software, is our property and is protected by intellectual property laws. You may not use our intellectual property without our express written consent.

7. Data Privacy and Security  
- Data Collection: We collect and process personal data in accordance with our Privacy Policy.
- Data Security: We implement reasonable security measures to protect your data. However, we cannot guarantee complete security and are not liable for breaches beyond our control.

8. Confidentiality  
Both parties agree to keep confidential any proprietary information received from the other party and not disclose it to any third party without prior written consent.

9. Limitation of Liability  
- Disclaimer: The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied.
- Liability Cap: Our total liability to you for any damages arising from or related to this agreement will not exceed the amount you have paid to us for the service over the past 3 months.
- No Indirect Damages: We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from the use or inability to use the Service.

10. Indemnification  
You agree to indemnify, defend, and hold harmless Company 50 and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of the Service, your violation of these terms, or your violation of any rights of another.

11. Termination  
We reserve the right to terminate or suspend your access to the Service at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to others. Upon termination, all rights granted to you under these terms will cease.

12. Governing Law  
These terms and conditions are governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles.

13. Dispute Resolution  
Any disputes arising out of or related to these terms shall be resolved in the State of Rhode Island.